About Us Our contact details: Saunderson Security 3 Schenk Rd Pinetown KwaZulu-Natal 3610 Phone: 0800 204 563 Fax: 0866 828 048 VAT Reg: 4490216860 Reg: 2005/001004/23 |
Back Orders If your item is not in stock, we will put your order on our back order system. You will be emailed with the option to cancel your order if you would rather not wait, otherwise we will email you when the item is in stock. |
Tax Charges All sales are subject to 15% VAT. |
Guarantee Products are covered by the return to base warranty offered by the manufacturer. Warranty periods vary between products. The terms of the warranty are normally included with the product or are available from the manufacturer. Some warranties may require you to return the item directly to the manufacturer or to ourselves if you are making a warranty claim. YOU WILL NEED TO PAY FOR THE POSTAGE AND PACKING COSTS TO RETURN THE ITEM. THESE ARE NON-REFUNDABLE. Key Registration- Saunderson Security does not guarantee duplicate keys can always be provided for all key numbers registered and does not guarantee that registering your key number will prevent unauthorised duplication of your key. Key numbers are only registered on receipt of confirmation of key registration from Saunderson Security. |
Reaching Us If you need to reach us, please email us using the "Email Us" links on our website, alternatively, you can call on 0800 204 563 or fax us on 0866 828 048 or write to us at Saunderson Security, 3 Schenk Rd, Pinetown, KwaZulu-Natal, 3610, South Africa Major Center |
Returns Policy Purchases may be returned to us for a refund. Before returning any item, you must contact Saunderson Security and obtain a Return Authorisation Number. You must do this within fourteen days of the delivery of your order. We cannot accept returns without a return authorisation number. Goods must be returned to Saunderson Security unless we ask you to return them directly to our supplier. YOU WILL NEED TO PAY FOR THE POSTAGE AND PACKING COSTS TO RETURN THE ITEM. THESE ARE NON-REFUNDABLE. Goods manufactured to Buyers specific requirements and/or Master Keyed Suites may under no circumstances be refunded for reasons of unsuitability. In order to receive a refund, your purchase must be returned in as-new condition, in original packaging and with all manuals and accessories, including keys if applicable. Please allow 14 days from date of return for refunds to be processed and credited to your account. |
Remittance Terms Where credit has been approved, terms will be strictly 30 days from invoice date. Ownership of goods shall not pass until the goods have been paid for in full. We may hold shipment on orders on accounts where payment is overdue. |